Support
Crewsaver products are manufactured within a range of tightly controlled policies and practices. As precision-engineered survival products, they require periodic maintenance and testing in order to ensure functional performance in emergency situations. Crewsaver authorized service stations are trained, certified and approved to perform servicing, based on the following intervals:
- Crewsaver Liferafts: Recommended once every 3 years
- Crewsaver Lifejackets: Recommended once a year
We offer a 36 month guarantee from date of purchase on all Crewsaver lifejackets that are serviced according to recommendations, excluding the CWX range. We offer a 12 month guarantee from date of purchase on all other products, excluding latex and neoprene seals. For all warranty returns, please contact your place of purchase. To locate the Crewsaver authorised service station closest to you, please click here.
Important: “UK customers please note that Royal Mail are unable to take automatic inflation jackets. Please refer to restrictions at Post Office counters”
CARRIAGE OF LIFEJACKETS ON AIRCRAFT
If you are intending to take your Crewsaver Lifejacket with you on board an airplane you may wish to read the following advice to ensure a hassle free journey.
You may not be aware, but travelling with Inflatable Lifejackets on board aircrafts can be difficult due to the fitted CO2 gas cylinders. These are classed under the International Air Transport Association (IATA) Dangerous Goods Regulations and require you to get approval from the operator before taking them on board.
This means that you MUST contact your operator in advance of your flight or booking and clarify with them their position on the carriage of Lifejackets fitted with CO2 gas cylinders.
Crewsaver Lifejackets and their components conform to current legislation as laid out by IATA guidelines. We have provided in this section a letter of conformity explaining about the gas cylinder and copy of the IATA Dangerous Goods Regulations which can be presented to the carrier following a confirmation that they are happy for you to take these products on board.
Click here to view/download the IATA Dangerous Goods Regulations.
Click here to view/download signed IATA letter.
MEDIA SUPPORT
Crewsaver and Yak logos can be downloaded from the below links.
For product images please visit the product section of the site and click on the gallery tab to download high resolution products images. Please note all images are suitable for website use, if you would like artwork ready images please contact: crewsaver.marketing@survitecgroup.com
All images displayed on the Crewsaver & Yak website or images provided by Crewsaver Marketing in Survitec Group Gosport are copyright of Crewsaver & Yak, permission to use these images is given to all third parties promoting the Crewsaver &/or Yak brands, permission is not given to edit or alter these images.
Please contact crewsaver.marketing@survitecgroup.com for a full set of brand guidelines outlining how these images may be used when creating artwork or promotional material.
FREQUENTLY ASKED QUESTIONS
Please click to view answers some of our most commonly asked questions when purchasing and looking after your lifejacket.